Pharmac Board endorse action plan to improve organisational culture

At Pharmac’s regular monthly Board meeting held today, the Board endorsed the action plan proposed by the chief executive and senior leadership team to improve the organisation’s culture.

The action plan is in response to unprofessional comments made by some staff in some internal emails. The internal emails were released as part of a Privacy Act request.

Pharmac will implement four immediate and four short-term actions to ensure it upholds the Public Service values.

Actions include:

• Engaging an external party to assist the senior leadership team and the Board with work underway on the culture of Pharmac.
• Updating induction for all new Pharmac staff and external advisors to ensure a stronger focus on responsibilities as public servants.
• Improving engagement with stakeholders to ensure Pharmac is listening to their concerns and responding to them appropriately and in a timely way.

“The chief executive and senior leadership team are taking this matter very seriously and are addressing the concerns immediately,” Board Chair Steve Maharey says.

“The chief executive expressed her regret over the comments. The Board has accepted her apology and verbal explanation. It has requested that the chief executive offer a public apology.”

“The Board will be provided with regular updates on the implementation of the action plan, and we will closely monitor progress.”

A copy of the Board paper outlining the action plan has been proactively published on Pharmac’s website.

The Board is proactively releasing the relevant meeting minute, included below.

The Board

• noted that the chief executive has offered her apology to the Board for unprofessional and unacceptable comments made in internal emails
• noted that the chief executive will provide a verbal explanation at the Board meeting
• accepted the apology and verbal explanation offered by the chief executive
• noted the action plan to be implemented including engaging an external party to assist the senior leadership team and the Board with work underway on the culture of Pharmac
• noted that regular updates on the implementation of the action plan will be provided to the Board at future Board meetings
• endorsed the action plan
• requested that the chief executive issue a public apology.

Pharmac proactively publishes Board minutes on the Pharmac website. The minutes from the October meeting will be published once they have been ratified at the next Board meeting.

The agenda for Pharmac’s October Board meeting has been proactively released.

Statement attributable to chief executive Sarah Fitt

I would like to apologise for the comments made in several internal emails. These comments were not in keeping with the Public Service values.

The Pharmac Board has agreed with my recommendation to implement a series of actions to improve the culture of Pharmac and ensure we do not see a repeat of this.

As the chief executive, I am ultimately responsible for leading and setting the tone for the organisation. I did not meet this expectation and deeply regret my actions.

I am confident that what we have agreed today will lead to a better culture and a better Pharmac.